Refund policy

You have 30 days from receiving your trunk or to return for a refund. In order to receive a refund, the box must be unopened and in the same condition as it was when it was shipped.

All other items sold will only be liable for a refund within 12 days from the purchase date. 

Returns Procedure 

Step 1 – Securely seal your trunk, writing your full name and order number if applicable visibly on the box.

Step 2 – Post this back to our warehouse via 2nd class (obtaining proof of postage). We do not provide pre-paid return labels and postage to return the box back to us will have to be covered yourself.

Step 3 – Once we receive the box, a refund will be issued back to the original payment method which may take between 3-5 working days. Please allow for up to 14 working days for the returns to be processed by the team.

For all other items the same process is required.

Damaged Item/accessory Return

Please follow the same steps above and we will confirm the damaged item and send a new alternative out to you within 2-3 days. We will try and prioritise damaged alternative deliveries to the best of our ability. However, please allow for 14 days to receive.

 

RETURNS ADDRESS:

Guitars & That Ltd, (returns) Unit 35788, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK