When will my Trunk arrive?
UK ORDERSYour trunk will be made, packed and sent within 2 days of your order. Usually it will be processed the same day of the order but, please be aware this can be up to 2 days. Royal Mail suggest delivery can take 3-5 business days to arrive from dispatch. You will receive a confirmation of delivery.
Your trunk will be made, packed and sent within 2 days. Usually it will be processed the same day of the order but, please be aware this can be up to 2 days. Trunks are shipped via a tracked service with an advised delivery time of 4-8 days, however our carrier advises this may take up to 14 days. Please note that it is £8.50 for delivery to European destinations.
REST OF WORLD ORDERS
Your trunk will be made, packed and sent within 2 days. Usually it will be processed the same day of the order but, please be aware this can be up to 2 days. Trunks are shipped via a tracked service with an advised delivery time of 4-8 days, however our carrier advises this may take up to 14 days Please note that it is £10 for delivery to Rest of the world destinations.
Can i change my order?
Absolutely, as long as you email http://firstname.lastname@example.org within 1 hour from completing your order we should be able to change your order. Please provide all details in the email including your name, order No and the change required. In some cases we may not be able to change your order, for example if we have already sent your order. We will let you know if this is the case. You will be able to return the trunk if you still decide you would like it changed. Please see our returns policy for full details on returning your trunk.
What do i do if something is damaged in my trunk?
Sometimes items may get damaged in transit or a faulty item has managed to find its way into your trunk! Not cool. Don't worry, please send us an email with all the details and pics if relevant so we can see the issue. Please also follow our returns policy and after checking we will happily re-send a new item to ensure you have maximum satisfaction from your trunk. This will only be necessary in some cases for us to check the damage, this is for our purposes only and not to accuse you of anything. We may need to change our suppliers... Check out our returns policy for more details,
How can i make a complaint? The Music Trunk complaints procedure.
We're sorry if you feel you need to make a complaint.If you need to get in touch, our Customer Service team are here to help and resolve your query. You can reach them directly on http://email@example.com and are available Monday-Friday. However, if your query is not regarding a missing item, damaged, or general Trunk concern. Please follow the steps below:
Send an email to http://firstname.lastname@example.org
Provide as much information as possible (for example, your order number and registered email with The Music Trunk), so the team can help you straight away.
Once they've received your query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer. Your query will always be passed to a team that can help, so rest assured that you're contacting the right team.
Can i track my Trunk?
For UK delivery you will receive an email confirmation once your box has been delivered. For Europe and Worldwide shipping delivery is via a tracked system.
My Trunk hasn't arrived, what should i do?
Once your box has been shipped, you will be advised via an email notification that it is on its way. Upon dispatch from the warehouse, you are then subject to our shipping estimates for each destination. Please note, these shipping times are only estimates and may take longer than expected to arrive. We appreciate your patience and would ask you to please allow for the full shipping time to elapse before contacting our customer service team.
What is The Music Trunk? And How does it work?
The Music Trunk is an accessory gift box for musicians. It is carefully designed to include information, tips, advice and accessories at a really great price. It is all packed into an Eco-friendly box that is beautifully designed for keep-sake. You simply choose your trunk, choose your options like guitar string gauge and add a personalised note if you are sending as a gift although completely optional. That's it! Await your trunk!
Are there other trunks other than The Guitar Trunks?
COMING SOON! We are designing and creating more trunks that will be introduced soon. We will announce on our website and social media or if you would like exclusivity then sign up to our newsletter. Coming very soon is our Drum Trunk and focused guitar trunks.
Why is there only 1 gauge option for acoustic strings?
At the moment we are only offering Concetto acoustic guitar strings. These strings are great and perfect if you are beginning to learn and impressive if you are a more progressed guitar player. If you have any feedback or would like us to start offering a different brand of strings then please email us at http://email@example.com.
What brands are used in the trunk for the accessories?
We use only quality brands that we have personally guaranteed. There are brands that you may have heard of like 'Ernie Ball' and 'Dunlop' and brands that are less established. Although they may be less established these brands are still of the highest quality and have been used by all of us at The Music Trunk. If you have any comments, feedback or complaints please email us at http://firstname.lastname@example.org.
What's the difference between 'The Guitar Trunk' and 'The Ultimate Guitar Trunk'?
The Ultimate Guitar Trunk has all of the contents that 'The Guitar Trunk' has plus a cleaning cloth, fret-board cleaner or similar, an extra set of strings, 2 strap locks and 6 extra picks.
Lemon Oil usage awareness and advice.
Lemon oil will remove grime and return your fret-board to its original luster quickly and easily. Once the dirt is gone it provides an invisible sealant against stains and moisture. Please note we advise that if you receive Lemon Oil it is not to be used on Maple fret-boards. It can be used for Ebony and Rosewood fret-boards in moderation. For more information please click on the link below:
Not what your looking for?
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